As with my last post, I had to send my beloved Nokia Lumia 1520 into the “Mobile Phone Hospital” or Service Centre for repairs. Many of us tech-geeks dread visiting these places. Long queues aside, the poor service, the way they check your device like as though you were some criminal – though that being their protocol to check the device, some of these service crew lacked basic EQ to manage the already frustrated customers with their CPIB style checking and investigative analysis of your device – bedside manners lacking yes.
But this particular trip to Nokia Service Centre in HarbourFront/Vivocity has given me hopes that Nokia has actually hear us and is truly seeking to improve their aftersales service with a great team at the Service Centre.
Firstly, I sent my device in on a Monday at 3pm in the afternoon, with a simple and sincere plea – “I need to fly off on Thurs morning first thing, so can I please get it by Weds afternoon/evening so that I can bring it along?”
Many of you who have read my earlier post would remember how badly damaged my screen was.
It was almost beyond repairs – I was really trying my best with my most radiant smile to get them to agree with me.
The service lady, Jasmine, promptly and readily agreed to my request and told me she will expedite it – I do think it is great to play nice, a long forgotten trait of many Singaporeans – we in our very tiny and closed-up way think that we are entitled to everything – well, at least most keyboard warriors.
So yesterday evening at 7pm while I was busy sweating it out during my Spinning Class in California Gym Bugis, I received a text message from Nokia, saying that my device is ready for pick-up.
All I can just think of was, WOW!!! Within 28hrs and they settled everything? SWEE lah! Too bad, by the time my Spinning Class end and i hit the showers, it was already 745pm. Not enough time to make it back home to get the Service Form and make it down to Vivocity to collect.
So i decided to collect it today, after lunch. And guess what, not only the service was completely free-of-charge, I gotten a total fix of even the tiniest issues like a dead pixel and the dreaded Lumia 1520 light sensor bug. On top of that, I collected the phone from submission of my Service Form to leaving the NCC within 5 mins – making my parking at Vivocity – FREE – plus i managed to spend a minute in my car chatting with a friend before I made my way up to NCC.
The Shiny New Screen of my beloved Lumia 1520 is now back, shinier than ever!
Best part of my experience with Nokia today?
I plugged in my Nano-SIM, did a soft-reset so that the phone can recalibrate itself to my old account and eveything was back in order in 20mins – just the way that I left it on Monday – all thanks to WP8’s unique backup system from your MS Account.
Oh dear Lumia 1520, how I missed you so. Daddy’s gonna bring you to Phuket tomorrow to take some really good shots ok?